Refund Policy

At Cloud 9 Online, customer satisfaction is our priority. We accept refunds and replacements under the following conditions:

Returns and Exchanges

Requests must be made within 7 days of delivery.

Items must be unopened, unused, and in original packaging.

Due to product nature, we cannot accept returns on consumables that have been opened or used.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:

Email [email protected] within 48 hours.

Include your order number and photos of the item.

We’ll replace or refund the item after review.

Refund Method
Refunds are issued to your original payment method within 5–7 business days after approval.

Non-Returnable Items

Opened or used consumables

Sale or clearance items

Digital downloads or gift cards

Need help?
[email protected]